ABOUT RNX
Business, process and technology, in one practice.
RNX Business Systems is a small, senior-led ERP and IT operations practice. We help organisations get more value from their business applications by connecting what the business needs, how the process should work and what the technology has to do.
WHO'S BEHIND RNX
Led by a senior project and ERP delivery professional.
RNX is led by Prasuna Ohri. Her career brings together three kinds of experience that ERP work depends on: running a business, managing programmes and projects, and leading the day-to-day delivery of enterprise applications.
Enterprise applications and IT operations
Nearly five years leading delivery and operational governance for enterprise applications, currently across five ERP systems, coordinating more than 27 development and support people alongside vendors and business stakeholders. The work covers requirements, prioritisation, SLAs, UAT, releases, escalations and post-go-live support, including production support for a multi-entity Odoo environment and a multi-entity version upgrade.
Project and programme management
Senior business analyst and project manager roles running programme governance and cross-functional delivery: requirements, SOWs, implementation planning, dependencies, risk and status reporting across business, technology and operations teams, including a franchise-model growth initiative.
Business ownership
An earlier career in architecture, business analysis and running her own business, with P&L responsibility, team management and process development. It is where the habit of starting with the business problem, rather than the system, comes from.
The focus is simple: translating business requirements into practical technology delivery, improving operational processes and helping teams get more value from their systems.
EXPERIENCE BEHIND RNX
Where the experience comes from.
These are areas of practical, hands-on experience, not a catalogue of products. They shape how every RNX engagement is planned and run.
ERP & Business Applications
Running a multi-entity ERP in production: configuration, access, version upgrades and the finance processes that depend on them.
IT Service Delivery
Service design that holds up in practice: priority definitions, SLAs, incident and problem separation, and reporting from the system of record.
IT Operations
Keeping day-to-day operations steady: backlog health, statuses that show what is really waiting, and recurring issues run as owned work.
Project & Program Management
Planning and governance across business, functional and technical teams: scope and change control, UAT, go-live gates and hypercare.
Production Support
Triage, root-cause analysis and handovers, with root cause tracked separately from getting users working again.
Vendor & Stakeholder Management
Working with implementation partners, developers and finance stakeholders, with decision ownership written down rather than assumed.
Process Improvement
Fixing the process before adding capacity: finding where work stalls, making the right data mandatory and turning lessons into checklists.
AI-enabled Operations
Using AI at named steps such as ticket clustering, test-case review, knowledge capture and documentation, with a person reviewing every output.
HOW RNX WORKS
Process first, then the system.
Most ERP problems are not software problems. They come from requirements nobody fully agreed, processes that were never mapped, testing that happened too late and no plan for the weeks after go-live.
RNX combines business understanding, process thinking and technology delivery, so that the people who run the process, the people who configure the system and the people who build on it are working from one plan.
WHERE ODOO FITS
Odoo is our core platform.
Odoo is the ERP platform we work with most closely, and much of our delivery is built around it: the ERP and Odoo Health Check, AI-assisted Odoo delivery, version upgrades and delivery support for Odoo partners.
The thinking behind that work, on priorities, testing, governance and support, applies to business applications more broadly.
HOW WE ARE SET UP
Deliberately small.
One named lead runs each engagement and stays your point of contact, drawing on senior functional and technical Odoo specialists as the work needs them.
RNX Business Systems is an independent consultancy and is not affiliated with Odoo S.A.
FROM INSIGHTS
How we think about the work.
A couple of articles drawn from the same experience.
Incident or problem? Stop fixing the same Odoo issue every month
Why support teams keep fixing the same issues, and how separating incidents from problems breaks the cycle.
Using AI to write UAT scripts for an Odoo migration
How AI can draft UAT and regression scripts for a version upgrade, and the review steps that keep them trustworthy.
Start with the problem.
Tell us what you are trying to implement, improve or support. Or read how we think about ERP and IT operations first.